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Go to the issue view of a customer request

When a customer sends a request to your service project, it becomes an issue for your team to work on. This is the place where you’ll spend most of your time, so it’s important to understand well.

To see the issue view for a request:

  1. From your service project, go to Queues.

  2. Select the request you want to see the issue view for.

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.


Last modified on Nov 9, 2020
Cached at 3:41 PM on Jul 31, 2021 |

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