Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's Integration to forward notifications to . determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an API call error or warning is captured in , it creates an alert in .
Set up the integration
is an API integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an APImetrics integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API URL.
You will use this URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in APImetrics
To configure the integration in , complete the following steps:
In APImetrics, go to Alerts & Webhooks.
Select "Generic" for Type.
Leave "Enabled" selected.
Leave "All selected" selected for Trigger alerts.
Paste the integration URL previously copied from into API Url.
Sample webhook message from APImetrics