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Integrate with Sematext SPM

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

SPM sends alert notifications to Jira Service Management's API with detailed information. Jira Service Management acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created on SPM, an alert is created in Jira Service Management automatically through the integration.

Set up the integration

SPM is an API-based integration. Setting it up involves the following steps:

  • Add a SPM integration in Jira Service Management

  • Configure the integration in SPM

Add a Semetext SPM integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an SPM integration in Jira Service Management:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “SPM”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in SPM later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in SPM

To configure the integration of SPM with Jira Service Management, complete the following steps:

  1. In Sematext, go to the Account page.

  2. Select Account Integrations.

  3. Select WebHooks > Add new WebHook.

  4. Select Opsgenie.

  5. Replace the value of [*apiKey] with the one you previously copied from Jira Service Management.

  6. Select Save.

This is an API-based integration, so dynamic (draggable) properties such as custom priority, payload, URL, and headers aren't available for this integration.

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