Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
What is legacy automation?
Legacy automation is an older set of Jira Service Management automation rules and features.
The most recent version of automation has a variety of upgraded capabilities, including:
Automation rules can work across different Atlassian products
More styles, more advanced triggers, conditions and actions
Advanced audit logs and configuration for automation
Under project settings, users can access these new features via Automation. Some users will also be able to access existing rules within their old settings. These older settings have been renamed Legacy automation.
To get the most out of automation, we recommend using the new, enhanced-feature version for any new rules you create. Learn more about getting started with automation.
In a phased rollout starting on August 30, 2021, we will turn off legacy automation for all new Jira Service Management sites. This change is part of our automation unification effort to provide you with a single, powerful automation platform.
Legacy automation users will be notified by emails as we firm up plans and determine milestones. We will also regularly update this article and provide updates through community posts.
For your existing service projects, you won’t lose access to your rules and you can continue using and editing them as usual. If you create new service projects on your existing sites, you will be able to access legacy automation.
For Jira Service Management sites created after August 30, 2021, you will see one automation choice in your project settings.
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