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How do customers send requests to your service project?

The main ways your customers send requests to you is through the help center and by email.

Get help from the help center

Customers can raise a request online through the help center. From there, they can view the customer portal for each service project they have access to.

They can get help by searching for how-tos and FAQs articles, or by filling out a request form to ask your team for help. They can also keep track of all the requests they create, check their statuses, and respond to comments from agents.

You can share the help center URL by selecting Channels from your service project and copying the help center URL.

Send email requests to your service project

Your customers can send requests by email if your service project is set up for it. They can also track requests through email notifications. They receive email notifications when agents respond to their request and when their request is resolved.

You can share your service project’s email address by selecting Channels from your service project and copying the address.

 

Last modified on Nov 10, 2020
Cached at 8:49 PM on Dec 4, 2020 |

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