Atlassian Support

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Jira Service Management

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Get started with Jira Service Management for admins

Customize the channels that customers use to get help

Make changes to the channels that customers use to get help.

Add a name and logo to your portal
Change the name of your portal, welcome customers with an introduction, and add your company’s logo to reflect its brand.
Receive requests in Slack or Microsoft Teams
Connect your service project to Slack or Microsoft Teams so customers can raise requests from chat messages.
Use an existing email address to receive requests
Add a custom email address that you can send to customers to start using right away.

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