Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Test your virtual agent
The virtual agent is now available for all Jira Service Management customers on Premium and Enterprise plans. Read more about plans and pricing.
Regardless of their status, all intents are live in test mode and the Slack test channel by default — this is so you have the opportunity to test them before activating them for customers. Find out how to activate an intent for your customers.
Test conversations won't be counted towards your virtual agent's performance statistics. However, the virtual agent will create real issues in Jira Service Management to make sure things are working as expected.
Find out how to improve the performance of your virtual agent.
Test your virtual agent
From the navigation on the left, select Project settings, then Virtual agent, and then Test.
Test your virtual agent.
Use feedback from testing to refine your conversation flows and update your training phrases, then test again before you activate intents for customers. Find out how to activate an intent.
Test your virtual agent in Slack
If you have a test channel, you can see how the virtual agent works in Slack:
Go to your test channel in Slack. To find the name of your test channel:
From the navigation on the left, select Project settings, then Virtual agent.
Select Settings, then Basic settings.
The name of your test channel should appear under Test channel.
Test your virtual agent.
Use feedback from testing to refine your conversation flows and update your training phrases, then test again before you activate intents for customers. Find out how to activate an intent.
Find out how to edit a conversation flow or update training phrases.
Tips for testing your virtual agent
Ask as many people as you can to help test and give detailed feedback.
When testing intent conversation flows, test every possible branch.
Escalate conversations to make sure that issues are created in Jira Service Management.
Ask for help in as many different ways as you can to see if you need to update your intent training phrases. Read more about training your virtual agent to recognize intents.
Ask everyone who helps you test to imagine they’re in different states of mind, like in a rush, stressed, frustrated, or even distressed. Do all of the virtual agent's messages feel appropriate for these potential situations? Find out how to write effective messages for your virtual agent conversation flows.
Test your “edge cases” (unusual or highly specific problems and requests) to see what happens.
Was this helpful?
Still need help?
The Atlassian Community is here for you.