Add Services, Alerts, and On-call to your sidebar navigation

Jira Service Management has a number of features that come out-of-the-box for IT service management (ITSM) projects, but can be enabled in other projects such as customer service, HR, facility or legal projects.

• Alerts and On-call can be enabled for all project types.

• Services is only available for ITSM projects.

To add Alerts or On-call to your non-ITSM project:

1. Go to Project settings () > Features.

2. Use the toggle to enable the features you’d like to use.

You can now leave project settings to see the changes in your sidebar navigation - you’ll see them under the 'Operations’ heading.

Set up your new features by selecting them in your sidebar navigation and following the instructions in each section.

Learn more about:

• Services

• Alerts

• On-call

• How to use modern incident management 

• The IT service management (ITSM) template

• Jira Service Management’s main features