Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Jira Service Management has a number of features that come out-of-the-box for IT service management (ITSM) projects, but can be enabled in other projects such as external support, HR, or legal projects.
Alerts and On-call can be enabled for all project types.
Services is only available for ITSM projects.
You need to be a Jira admin to enable these features for your service project.
To add Alerts or On-call to your non-ITSM project:
Go to Project settings () > Features.
Use the toggle to enable the features you’d like to use.
You can now leave project settings to see the changes in your sidebar navigation - you’ll see them under the 'Operations’ heading.
Set up your new features by selecting them in your sidebar navigation and following the instructions in each section.
Learn more about:
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