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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Add Services, Alerts, and On-call to your navigation sidebar

Jira Service Management has a number of features that come out-of-the-box for IT service management projects, but can be enabled in other projects such as external support, HR, or legal projects.

  • Alerts and On-call can be enabled for all project types.

  • Services is only available for ITSM projects.

You need to be an admin to enable these features for your service project.


To add Alerts or On-call to your non-ITSM project:

  1. From your service project sidebar on the left, go to Project settings > Features.

  2. Use the toggle to enable the features you’d like to use.

You can now leave project settings to see the changes in the navigation sidebar - you’ll see them under the Operations heading.

Set up your new features by selecting them in your sidebar navigation and following the instructions in each section.


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