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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Delete a customer's account

You must be an organization administrator to permanently delete a customer’s account from all service projects on your Jira site.

Viewing the right content?

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user access settings content.

A diagram of an new admin.atlassian.com view that shows a new Directory tab instead of Users and Groups

To delete a customer’s account in Jira Service Management:

  1. Go to Settings () > User management.

  2. From the sidebar, select Jira Service Management.

  3. Find the customer name you wish to delete > more ().

  4. Select Delete account.

The requested customer’s account is permanently deleted from the site.


Improved user access settings experience

The following covers how to delete a customer’s account under the improved user access settings experience in Jira Service Management:

  1. Go to Settings () > User management.

  2. Select Products from the top navigation bar.

  3. Select the Site name from the Sites and Products on the left hand side.

  4. From the sidebar under Jira Service Management, select Portal customers.

  5. Find the customer name you wish to delete > more ().

  6. Select Delete account.

The requested customer’s account is permanently deleted from the site.

 

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