Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with DNS Check
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
DNS Check sends DNS Records to check results. With Jira Service Management's DNS Check integration, Jira Service Management acts as a dispatcher for these result notifications, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created on DNS Check, an alert is created in Jira Service Management automatically through the integration.
Set up the integration
DNS Check is an API-based integration. Setting it up involves the following steps:
Add a DNS Check integration in Jira Service Management
Configure the integration in DNS Check
Add a DNS Check integration
If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a DNS Check integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “DNS Check”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the API key and API URL as applicable.
You will use this key while configuring the integration in DNS Check later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in DNS Check
To configure the integration of DNS Check with Jira Service Management, complete the following steps:
Select the user icon at the top-right corner and then select Notification Options.
Go to the Opsgenie tab.
Enable Jira Service Management notifications.
Paste the API key copied previously into Opsgenie API Key.
Paste the API URL copied previously into Opsgenie URL.
Select Save.
Was this helpful?