Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Learn how to use Jira Service Management's virtual agent to automate your customer support and save your agents hours every day.
Set up your virtual agent in Jira Service Management
Learn how to set up your virtual agent in Jira Service Management so that it can start responding to customers.
Manage your virtual agent
Find out how to manage the underlying behavior of your virtual agent, including the default request type and standard flows.
Use the virtual agent in your customer channels
Find out how to use the virtual agent in your customer-facing channels.
Create and manage intents and conversation flows
Find out how to create, edit, manage, and train your virtual agent to recognize intents.
Use Atlassian Intelligence answers in your virtual agent
Find out how to activate and manage Atlassian Intelligence answers in your virtual agent.
Improve your virtual agent’s performance
Discover how to use conversation data and other insights to improve your virtual agent's performance.
Understand how the virtual agent uses data
Find out how the virtual agent develops and trains a machine learning model that's tailored to your organization.