Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Learn how to use Jira Service Management's virtual agent to automate your customer support and save your agents hours every day.
Set up your virtual agent
Learn how to set up the virtual agent in Jira Service Management.
Set up your virtual agent channels
Find out how to set up channels for triaging issues, testing your virtual agent, and turning your virtual agent on for customers.
Turn the virtual agent on or off in a request channel
Find out how to turn the virtual agent on or off in a customer request channel.
Set or change the virtual agent default request type
Find out how to set or change the default request type that your virtual agent will use to create issues in Jira Service Management.
Create, edit, or delete an intent
Learn how to create, edit, or delete intents for your virtual agent.
Train your virtual agent to recognize an intent
Find out how to train your virtual agent to accurately recognize intents, and get your customers the help they need.
Activate or deactivate an intent
Find out how to turn on an intent in your request channels, so that the virtual agent can start helping customers.
Create or edit a conversation flow
Find out how to build a conversation flow for your virtual agent.
About step types in the virtual agent flow builder
Read about the different step types in the virtual agent’s conversation flow builder.
End a conversation flow branch
Find out how to end a conversation flow branch.
About standard flows
Read about standard flows and how they work in the virtual agent.
Edit a standard flow
Find out how to edit your virtual agent's standard flows in Jira Service Management.
Test your virtual agent
Find out how to test your virtual agent before launching it for customers.
Write effective messages for your virtual agent
Discover tips and best practices for writing messages for your virtual agent.
Activate or deactivate AI answers in the virtual agent
Find out how to automatically respond to your customers using the virtual agent, your knowledge base, and Atlassian Intelligence.
How the virtual agent’s data set is trained
Find out how the virtual agent uses your project data and machine learning to train its data set.
Turn off the virtual agent in your project
Learn how to completely turn off the virtual agent in your project.