Automate your customer support using the virtual agent

Learn how to use Jira Service Management's virtual agent to automate your customer support and save your agents hours every day.

Set up your virtual agent
Learn how to set up the virtual agent in Jira Service Management.
Set up your virtual agent channels
Learn how to set up channels for triaging issues, testing your virtual agent, and turning your virtual agent on for customers.
Turn the virtual agent on or off in a request channel
Learn how to turn the virtual agent on or off in a customer request channel.
Set or change the virtual agent default request type
Learn how to set or change the default request type that your virtual agent will use to create issues in Jira Service Management.
Create, edit, or delete an intent
Learn how to create, edit, or delete intents for your virtual agent.
Train your virtual agent to recognize an intent
Learn how to train your virtual agent to accurately recognize intents, and get your customers the help they need.
Activate or deactivate an intent
Learn how to turn on an intent in your request channels, so that the virtual agent can start helping customers.
Create or edit a conversation flow
Learn how to build a conversation flow for your virtual agent.
About step types in the virtual agent flow builder
Learn about the different step types in the virtual agent’s conversation flow builder.
End a conversation flow branch
Learn how to end a conversation flow branch.
About standard flows
Learn more about standard flows and how they work in the virtual agent.
Edit a standard flow
Learn how to edit your virtual agent's standard flows in Jira Service Management.
Test your virtual agent
Learn how to test your virtual agent before launching it for customers.
Write effective messages for your virtual agent
Discover tips and best practices for writing messages for your virtual agent.