Automate your customer support using the virtual agent

Learn how to set up the virtual agent in Jira Service Management.

Find out how to set up channels for triaging issues, testing your virtual agent, and turning your virtual agent on for customers.

Find out how to turn the virtual agent on or off in a customer request channel.

Find out how to set or change the default request type that your virtual agent will use to create issues in Jira Service Management.

Learn how to create, edit, or delete intents for your virtual agent.

Find out how to train your virtual agent to accurately recognize intents, and get your customers the help they need.

Find out how to turn on an intent in your request channels, so that the virtual agent can start helping customers.

Find out how to build a conversation flow for your virtual agent.

Read about the different step types in the virtual agent’s conversation flow builder.

Find out how to end a conversation flow branch.

Read about standard flows and how they work in the virtual agent.

Find out how to edit your virtual agent's standard flows in Jira Service Management.

Find out how to test your virtual agent before launching it for customers.

Discover tips and best practices for writing messages for your virtual agent.

Find out how to automatically respond to your customers using the virtual agent, your knowledge base, and Atlassian Intelligence.

Find out how the virtual agent uses your project data and machine learning to train its data set.

Learn how to completely turn off the virtual agent in your project.