We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Add or change the fields of a work type

If you’re setting up your workflows, request types, or work item view for a service project, you may also need to add fields to your work types. If the fields you’d like to add don’t exist yet, you’ll need to create them first. Read about how to create and add new custom fields to your service project.

You must be a Jira admin to add fields to a work type or work type screen.

Add existing fields to a work type

  1. From your service project, select Project settings, then Request management, then Work types.

  2. Select the work type you would like to update. This will take you to the configuration page for your selected work type.

  3. Select the Fields button in the top right corner of the page.

  4. Find the Select field dropdown beneath the list of current fields.

  5. Start typing, or use the dropdown menu to select and add fields to the work type.

Find out more about work types or find out more about work type screens.

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