Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Help customers as a service project agent

Work on customer requests
Learn who can participate on a request, and see how to create requests for customers who aren't in your service project.
Use the old issue view to resolve customer requests
Customers send requests, which become issues. You can work on issues using the issue view.
Manage your incoming requests with queues
Find out about sorting and assigning requests and how to update workflow status.
Write and share effective knowledge base articles
A knowledge base is a collection of articles that help your team and customers find the answers they need faster.
View service level agreements (SLAs)
Learn how to see SLAs in Jira Service Management so you can be proactive instead of reactive.
Use the issue view in company-managed service projects
Learn how to use the new issue view to resolve customer requests.
Use the issue view in team-managed service projects
Learn how to resolve customer requests using the issue view in team-managed service projects.