Help customers as a service project agent

Learn who can participate on a request, and see how to create requests for customers who aren't in your service project.

Customers send requests, which become issues. You can work on issues using the issue view.

Find out about sorting and assigning requests and how to update workflow status.

A knowledge base is a collection of articles that help your customers, as well as providing a reference for your team.

Learn how to see SLAs in Jira Service Management so you can be proactive instead of reactive.

Learn how the issue view can work for you

Learn how to use the new issue view to resolve customer requests.