Help customers as a service project agent

Learn who can participate on a request, and see how to create requests for customers who aren't in your service project.

Customers send requests, which become issues. You can work on issues using the issue view.

Find out about sorting and assigning requests and how to update workflow status.

A knowledge base is a collection of articles that help your team and customers find the answers they need faster.

Learn how to see SLAs in Jira Service Management so you can be proactive instead of reactive.

Learn about the issue view, and how you can use it to work on issues effectively.

Learn how to use the new issue view to resolve customer requests.

Learn how to resolve customer requests using the issue view in team-managed service projects.