• Products
  • Get started
  • Documentation
  • Resources

Unlicense agents

You must be a Jira administrator to remove an agent's license.

To unlicense an agent:

  1. Go to Settings () > User management.

  2. Select a user.

  3. Under Access, turn off the Jira Service Management toggle.

The agent's license is released, and they are removed from the jira-service-project user group. This means that they won’t be able to work in any service project on that site.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Still need help?

The Atlassian Community is here for you.