Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Unlicense agents
You must be a Jira administrator to remove an agent's license.
To unlicense an agent:
Go to Settings () > User management.
Select a user.
Under Access, turn off the Jira Service Management toggle.
The agent's license is released, and they are removed from the jira-service-project user group. This means that they won’t be able to work in any service project on that site.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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