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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Unlicense agents

You must be a Jira administrator to remove an agent's license.

To unlicense an agent:

  1. Go to Settings () > User management.

  2. Select a user.

  3. Under Access, turn off the Jira Service Management toggle.

The agent's license is released, and they are removed from the jira-service-project user group. This means that they won’t be able to work in any service project on that site.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Additional Help