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What workflow helps service project agents resolve bugs?

If you have an external service project, your service project comes with the bug issue type. When a customer raises a bug, Jira Service Management assigns it the Jira Service Management default workflow. This workflow is the same for both Jira Service Management and Jira Software issues.

Here’s what it looks like:

Jira Service Management diagram of default workflow for Bug issue type

Jira administrators can customize this workflow to adapt to your organization’s needs.

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