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What workflow helps service project agents resolve bugs?

If you have an external service project, your service project comes with the bug issue type. When a customer raises a bug, Jira Service Managementassigns it the Jira Service Management default workflow. This workflow is the same for both Jira Service Management and Jira Softwareissues.

Here’s what it looks like:

Jira Service Management diagram of default workflow for Bug issue type

Jira administrators can customize this workflow to adapt to your organization’s needs.



Last modified on Nov 10, 2020
Cached at 10:43 PM on Nov 25, 2020 |

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