Integrate with Amazon EC2 Auto Scaling

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Amazon EC2 Auto Scaling sends notifications of scale-changing events through SNS. Jira Service Management acts as a dispatcher for these notifications, determines the right people to notify based on on-call schedules– notifies them via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When an alert is created in Amazon EC2 Auto Scaling, an alert is automatically created in Jira Service Management through the integration.

Set up the integration

Amazon EC2 Auto Scaling is an API-based integration. Setting it up involves the following steps:

Add an Amazon EC2 Auto Scaling integration in Jira Service Management
Set up a subscription in Amazon EC2 Auto Scaling

Add an Amazon EC2 Auto Scaling integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Amazon EC2 Auto Scaling integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Amazon EC2 Auto Scaling”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL, which includes Jira Service Management endpoint and the API key.
You will use this URL while configuring the integration in Amazon EC2 Auto Scaling later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Set up a subscription in Amazon EC2 Auto Scaling

To set up a subscription in EC2 Auto Scaling, complete the following steps:

Create an SNS topic. Find out how to get started with Amazon SNS.
Add an HTTPS subscription to your topic with the URL you copied while adding the integration in Jira Service Management as the endpoint. If the configuration is successful, a confirmation alert is created in Jira Service Management. Find out how to add an HTTPS subscription.
Configure your Auto Scaling group to send notifications to the SNS you created. Read more about EC2 Auto Scaling.

After the notifications configuration is saved, Auto Scaling sends a test notification to Jira Service Management that creates an alert.

Sample payload sent from Amazon EC2 Auto Scaling

Create alert payload (in JSON format)

{
  "Type": "Notification",
  "MessageId": "1cf7a0eb-4179-4181-b15b-ea22c5aa0280",
  "TopicArn": "arn:aws:sns:us-east-1:3779xxxxxx:otoSkeyl",
  "Subject": "Auto Scaling: test notification for group \"otoskeylGroup\"",
  "Message": {
    "StatusCode": "InProgress",
    "Service": "AWS Auto Scaling",
    "AutoScalingGroupName": "otoskeylGroup",
    "Description": "Launching a new EC2 instance: i-257654cf",
    "ActivityId": "a1920e24-523b-4d71-8abb-c93704c4a01c",
    "Event": "autoscaling:EC2_INSTANCE_LAUNCH",
    "Details": {
      "Availability Zone": "us-east-1d"
    },
    "AutoScalingGroupARN": "arn:aws:autoscaling:us-east-1:37797zxxxxx:autoScalingGroup:59016df3-65d4-4d06-95ba-xxxxxx0:autoScalingGroupName/otoskeylGroup",
    "Progress": 50,
    "Time": "2014-12-01T12:30:12.513Z",
    "AccountId": "377976xxxxx",
    "RequestId": "a1920e24-523b-4d71-8abb-c93704c4a01c",
    "StatusMessage": "statusmesic",
    "EndTime": "2014-12-01T12:30:12.513Z",
    "EC2InstanceId": "i-257654cf",
    "StartTime": "2014-12-01T12:29:38.644Z",
    "Cause": "At 2014-12-01T12:29:29Z a user request update of AutoScalingGroup constraints to min: 1, max: 2, desired: 2 changing the desired capacity from 1 to 2.  At 2014-12-01T12:29:37Z an instance was started in response to a difference between desired and actual capacity, increasing the capacity from 1 to 2."
  },
  "Timestamp": "2014-12-01T09:48:46.429Z",
  "SignatureVersion": "1",
  "Signature": "XrsO2wtE0b+xxxxxx1fMuv07uRttlimTUg+rV4U9RmNSSBEdlmyWvtGgpjebsmNv1wkjUsBQOJZjZnpZp5FBn6quAn3twNdRMmMLf15lv6ESbYF8xxxxxxxxxjj/ZLwiH9Pr/cxVYOR0aPQBPDwTYn8w6g=",
  "SigningCertURL": "https://sns.us-east-1.amazonaws.com/SimpleNotificationService-f3ecfxxxxxxxxxx",
  "UnsubscribeURL": "https://sns.us-east-1.amazonaws.com/?Action=Unsubscribe&SubscriptionArn=arn:aws:sns:us-east-1:089311xxxxx:CloudWatchHTTPAlarms:1841c5ca-ddda-450e-bbfb-xxxxxxx"
}

Jira Service Management parses the payload as follows:

(in JSON format)

{
  "AutoScalingGroupName": "otoskeylGroup",
  "Service": "AWS Auto Scaling",
  "Time": "2014-12-01T12:30:12.513Z",
  "AccountId": "37797xxxxxx",
  "Event": "autoscaling:EC2_INSTANCE_LAUNCH",
  "RequestId": "a1920e24-523b-4d71-8abb-c93704c4a01c",
  "AutoScalingGroupARN": "arn:aws:autoscaling:us-east-1:377976xxxxxxx:autoScalingGroup:xxxxxx-65d4-4d06-95ba-93403737f3d0:autoScalingGroupName/otoskeylGroup",
  "StatusCode": "InProgress",
  "Description": "Launching a new EC2 instance: i-257654cf",
  "ActivityId": "a1920e24-523b-4d71-8abb-c93704c4a01c",
  "Progress": 50,
  "StatusMessage": "statusmesic",
  "EndTime": "2014-12-01T12:30:12.513Z",
  "EC2InstanceId": "i-257654cf",
  "StartTime": "2014-12-01T12:29:38.644Z",
  "Details": {
    "Availability Zone": "us-east-1d"
  }
}

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