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ITSM project basics

Learn about these ITSM basics and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.

What does IT service management involve?

IT service management (ITSM) involves all the activities when designing, creating, delivering, supporting and managing the lifecycle of IT services. Learn how ITSM can be useful for your organization.

Set up your ITSM project

The IT service management template has some useful integrations that can help you get the most out of your ITSM project:

What are service requests?

A service request is a user request for something new. Learn how service requests work.

What are changes?

Changes are the addition, modification or removal of anything that could have an effect on services. Learn how changes can be managed.

What are incidents?

Incidents are unplanned events that disrupt or reduce the quality of your service (or threaten to do so). Learn how incidents can be managed.

What are problems?

Problems are the cause (or potential cause) of those incidents. Learn how problems can be addressed.

Go beyond the basics

Take your ITSM project to the next level with our collection of helpful how-to guides, explainers and documentation. Learn best practices for IT teams.


Last modified on Mar 5, 2021
Cached at 3:51 AM on Mar 9, 2021 |

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