• Products
  • Get started
  • Documentation
  • Resources

Who receives notifications for team-managed requests?

Here's how notifications work for different users:


Customers receive notifications for public activities on requests they’re involved in. They can choose whether they receive notifications, as well as the notifications they receive. If notifications aren’t turned on, customers are only notified when a request is resolved. Learn how to edit customer notifications.

If customers share a request to someone or to an organization, they’ll receive the same notifications as them.

Agents and admins

When agents and admins work on a request, they receive notifications based on the project’s internal notification settings. Learn how to customize internal notifications.

Admins and Agents won’t receive notifications of their own changes when they act as a customer on issues. Jira Service Management treats agents and admins acting as a reporter, participant or approver as a customer regardless of the internal notification settings.


This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Still need help?

The Atlassian Community is here for you.