• Products
  • Get started
  • Documentation
  • Resources

Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Link spaces from Confluence sites to your service project

You can link one or more spaces from your Confluence cloud or server site to a service project.

Before you begin:

  • When linking spaces from Confluence cloud sites, make sure that the Confluence site and Jira Service Management site have the same domain name.

  • Make sure you or the Confluence group you belong to have the View permission for that space. If you're a Confluence admin, you can check this by navigating to your Confluence space and selecting Space settings > Permissions.

  • To create a new space, you need the global Confluence administrator and Create space permissions in Confluence. To manage these permissions, go to your Confluence global permissions.

  • To link spaces from Confluence server sites, you’ll need to use app links to link the server site to Jira Service Management Cloud. Learn more about using app links.

To link one or more spaces from your Confluence site to your service project:

  1. From your service project, go to Project settings > Knowledge base.

  2. Select Link spaces.

  3. Select the Confluence site of your choice.

  4. Select the spaces you want to link to your service project.

  5. Select Link.

You can also create a space directly from your service project and link it to your knowledge base. To do so:

  1. From your service project, go to Project settings > Knowledge base.

  2. Select Create space.

  3. Select the Confluence site in which you want to create the space.

  4. Choose a name and key for your space.

  5. Select Create.

You can only link spaces from a single Confluence site at one time to a service project. To create and link spaces from a different site, you’ll need to unlink the spaces you’ve linked to your knowledge base from the current Confluence site.

Additional Help