Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Fill a knowledge base so customers can help themselves
Write articles so that your customers can help themselves if they have any problems.
Set up request types to get information from your customers
Change your request types to fit the needs of your organization and serve your customers better.
Create an external service project
Jira Service Management comes with a template you can use to serve external customers.
Was this helpful?