Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Best practices for serving external customers

Create a customer service project
Jira Service Management comes with a template you can use to serve customers.
Set up request types to get information from your customers
Change your request types to fit the needs of your organization and serve your customers better.
Fill a knowledge base so customers can help themselves
Write articles so that your customers can help themselves if they have any problems.
Support multiple clients with a single Jira site
Learn how to support and serve multiple clients of your organization through a single Jira Service Management site.

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Jira Automation docs have moved

Best practices for serving external customers

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