Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Set up SLA goals
From your service project, go to Project settings > SLAs. All existing SLAs are displayed here. You’ll need to edit an SLA to update its goals.
To update an existing SLA’s goals:
Find the SLA you need to update and select Edit.
The list of goals will become editable. At the bottom of the list of goals, select Add goal or click an existing goal to start editing.
Under Time target, set up a target time for the issue to be resolved.
Choose a calendar to specify working hours when time can be counted against SLAs.
Under Apply to issues, use JQL to define the type of issues you want to track. Get more detail about how to write JQL queries for SLAs.
Group your goals by priority to get more time targets for each goal. Read more about grouping goals to create efficient SLA configurations.
Select Save.
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