Your first stop for learning how to get started with Jira Service Management.
provides a simple Web API, as well as language bindings and integration with collection agents such as "statsd" and "collectd" to make it very easy to store metric data in data store. creates alerts in when configured thresholds for metrics are exceeded.
What does the integration offer?
has a webhook integration with . Use the integration to send incidents to API, with detailed information. acts as a dispatcher for alerts, determines the right people to notify based on on-call schedules– notifies via , text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
When an alert is closed in , the alert in is also closed.
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an AppOptics integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in AppOptics
To configure the integration of with , complete the following steps:
In AppOptics, go to the Account Settings page.
Go to the Services tab.
Select “Jira Service Management” from Available Services.
Select (+) next to Configured Services to add a new service destination or select an existing one to edit.
Paste the API key previously copied from into API key.
Select "create service".
You can also specify comma-separated tags and responders for the Jira Service Management alerts.