Set up a knowledge base so customers can serve themselves

A knowledge base stores helpful articles that your team and customers can reference.

Your knowledge base in Jira Service Management brings the rich features of Confluence to your service project.

Create a knowledge base by linking spaces from Confluence sites to your service project.

Manage knowledge base permissions from your service project

Manage who can view and edit knowledge base articles linked from Confluence server sites

Help your customers faster by suggesting relevant articles when they raise a request in the portal.

Restrict access to your knowledge base articles from your service project.

Restrict access to your knowledge base articles from your service project.

Set up authentication for portal users to access knowledge base articles linked from Confluence server sites.

Your team can use knowledge base article reports to see how often an article is shared, viewed, and voted as helpful.

Unlink Confluence spaces and hide articles from your knowledge base.

If you’re using Confluence only to power your knowledge base, you can save money by removing all billable Confluence users.