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Integrate with Looker

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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Looker allows users querying their data to extract practically useful insights. When configured, Looker sends out a notification when certain criteria is met in a Look (a saved query). Extracted insights trigger alert creation in Jira Service Management so the right person can take action in a timely manner.

What does the integration offer?

Use Jira Service Management's Looker integration to create an alert based on query results in Looker. Jira Service Management adds an alerting layer top of the Looker, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When a scheduled query is run by Looker, Looker creates an alert in Jira Service Management. Looker can be configured to skip alert creation when the query returns something/nothing, and results changed/not changed since last time.

Set up the integration

Looker is an API-based integration. Setting it up involves the following steps:

  • Add a Looker integration in Jira Service Management

  • Configure the integration in Looker

Add a Looker integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Looker integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Looker”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration URL.
    You will use this URL while configuring the integration in Looker later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Looker

To configure the integration of Looker with Jira Service Management, complete the following steps:

  1. In Looker, go to the Look for which you want to trigger alerts.

  2. Select Create Schedules or Edit Your Schedules in case you have existing schedule(s).

  3. Enter values into Delivery, Repeat, and Timezone to configure the schedule period as necessary.

  4. Select "Webhook" for Destination.

  5. Paste the API URL copied previously from Jira Service Management into Address.

  6. Modify Send if and other settings as needed.

    • To create an alert only when results changed, check the and results changed since last run checkbox.

    • To create an alert only when the query returns some result, select there are results from the combo box.

  7. Optional: Select Send Test to test the integration. Check if an alert is created in Jira Service Management.

  8. Select Save All.

 

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