• Products
  • Get started
  • Documentation
  • Resources

Get your first alert notification

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Your email is saved as the default contact method in Jira Service Management. You will receive notifications via this contact method immediately after a notification event occurs. You can add mobile numbers for receiving notifications through voice, SMS, or mobile push.

I am notified. Now what?

After being notified for an alert, you can view the alert details and execute actions on the alert. The alert details page contains all information about an alert including the responders, tags, attachments, and so on. Read more about alert fields. To view the details of the alert, select the message of the alert on the Alerts page.

You can also view the details of the alert via notifications. If you've received a mobile notification, tap the push notification to display the details in the mobile app or the link provided in SMS or email notifications.

When you view the details of the alert via any of the applications (web or mobile), Jira Service Management stops sending notifications to you for that alert. For example, if you have a notification rule for an SMS to be sent after 2 minutes and if you view the alert details via the web UI within 2 minutes, Jira Service Management will not notify you through SMS. Find out how the alert notifications flow.

Activity log

Jira Service Management tracks and logs all the alert activity. Select the Activity log on the alert details page to view the logs. You can run a variety of actions in response to an alert - add a note to the alert, assign it to another user, acknowledge it, snooze the notifications, or run other actions including custom actions you add. The activity log also includes information on the actions you run.

The activity log includes email notification delivery statuses too. This feature enriches your monitoring and troubleshooting process for email notifications.

delivered

The email was successfully delivered to the user after checking against their alert notification rules and any additional conditions set throughout the alert lifecycle.

rate-limit-drop

The number of emails sent during a specific timeframe exceeded the rate limit set by the sender, which helps us prevent spam.

blocked-by-spam-filters

Additional checks are now in place in Jira Service Management to protect against spam. For successful email notification delivery, make sure you adhere to the following guidelines:

  1. Accept the invite to your site.

  2. Remove any block rules that are affecting your email notifications.

  3. Clear any pending payments for your site.

These steps will help ensure a smooth email notification delivery process. In case you continue to see this status in the activity log, reach out to your admin for assistance.

Additional Help