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What are the project templates?

When you create a project in Jira, you’ll browse a library of different templates across all the Jira Cloud products you own: Jira Software, Jira Service Management, and Jira Work Management. In the template library, the information and best practices of each template help you select the optimal template that is best suited for your new project.

Jira Service Management has a variety of project templates to help teams get set up quickly by creating projects tailored to a specific team or use. These templates include pre-configured request types, workflows and other features relevant to their type. Learn more about creating a project using a service project template.

IT service management

Designed for IT teams, DevOps or any team looking for a powerful service management solution with incident and change management capabilities. This template handles service requests, resolves incidents, approves changes and fixes problems using ITSM best practices. Learn more and try the IT service management template

General service management

Best suited for teams looking to efficiently manage support requests with a service desk designed to help you help your team, this template handles all your service requests in one location and helps your employees get the answers they need. Learn more and try the general service management template

Customer service management

Best suited for teams needing a branded support experience to support external customers, this template delivers great service experiences fast with a template designed to help your external customers. Learn more and try the customer service management template

HR service management

Designed for HR teams needing a central place to manage staff and their requests, this template handles onboarding and offboarding, answer questions, and facilitate change requests for your staff. Learn more and try the HR service management template

Facility service management

Best suited for facilities teams needing an easier way to track work and manage employee requests, this template manages requests for maintenance, moving, and event planning. Learn more and try the facility service management template

Designed for legal teams looking for a clear and central way to track and manage their work, this template creates, tracks, and manages your contracts through the review cycle to resolution. Learn more and try the legal service management template


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