Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Explore a demo service project

To have a demo service project, the first project on your site must be created using a non-IT service management template.

The demo service project is an example project designed for you to play around with. You can check it out yourself, or follow our guide through the main features of a service project.

To go to your demo service project:

Select Projects > View all projects.
Select the Demo service project.

Assign yourself to a customer's request
When customers send requests to your service project, they end up in your queues where you can assign the request to someone.
Update your customer on your progress
You can update your customer on the progress you’ve made on their request by adding a comment.
Resolve a customer's request
Once you’re done with a customer’s request, you can resolve it.

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Jira Service Management Support

Jira Automation docs have moved

Explore a demo service project

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