About incident conference calls

Video and voice call are vital tools that allow you and your team to swarm on major incidents, helping you to communicate easily and directly with relevant teams so that you can resolve major incidents as soon as possible.

Create or join an incident conference call

Inbuilt conference calls are only available on Jira Service Management Premium and Enterprise plans. Read more about Jira Service Management plans and pricing.

You’ll need the right permissions to use conference calls. If you’re an admin, find out how to set user permissions for the Incident Command Center in Opsgenie.

The participant limit for a conference call is 50 people.

Create or join a conference call from an incident

1. Go to the incident you want to start or join a conference call for.

2. In the Details section on the right, select Join call or Start call.

Create or join a conference call from your queue view

If you have Major incidents in your project, you can access incident conference calls from your queue view.

1. Go to your queue view.

2. In the Conference call column, select Join or Start.

Use incident conference call chat

The chat panel lets you send messages to other people in the call, and view the activity of participants.

To open the chat panel during a conference call, select Chat ().

When the chat panel is closed, message notifications appear on the left side of the page.

Share your screen during a conference call

Screen sharing helps you to collaborate faster during an incident.

To share a screen during a conference call, select Share screen ().

Add responders during a conference call

If you have permission, you can add responders while you’re in a conference call.

To add responders during a conference call:

1. Select Chat ().

2. Select Participants, then Add responders.

3. Enter the team/responder name to add a new responder to the incident.

Read more about using the Incident Command Center in Opsgenie.