Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Give permission to link assets from help center
Customers can link assets to their request when raising a request in the help center if an asset field is available. You can give your customers permission to do this by adding a visible asset management field to a request type.
You must be a project administrator to configure request types.
To add an asset management field:
From your service project, go to Project settings () > Request types.
Select Edit fields for the request type you want customers to link assets to.
Select + Add a field > Linked assets > Apply.
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