• Products
  • Get started
  • Documentation
  • Resources

Create issues in Microsoft Teams

Chat allows you to connect your service project with Microsoft Teams so you can turn messages into issues and work on them, all without leaving Teams. Find out more about chat.

There are multiple ways to create issues in Teams. For all methods, comments sync across Teams and Jira Service Management, so nobody misses an update.

From a message

Turn a message in a request channel or a direct message into an issue by following these steps:

  1. Find the message and hover over it to display the more actions () menu.

  2. Select Raise a request with Assist.

    1. You may need to select More actions >.

  3. Fill out the form and select Raise request.

From the Assist app

Customers and agents can also raise requests from the Assist app directly:

  1. From the message bar, select the Assist icon (life preserver).

    1. If you don’t see it, select the more actions () menu and search for Assist. Pin the shortcut to your message bar by right-clicking and selecting Pin.

  2. Fill out the form and select Raise request.

Additional Help