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Manage settings for approval by email and chat

When someone’s approval is required for a request, they’re notified by email and by a Slack or Microsoft Teams message, if chat is turned on.

Approval notifications by email

Approval notification emails can be configured so that the approver can either approve or decline directly from the email, or use a link to go to Jira Service Management and approve from the request view. Learn more about approvals.

You must be a project administrator to manage the settings for approval by email.

To manage the settings for approval by email:

  1. From your service project’s sidebar on the left, go to Project settings () >Customer notifications.

  2. Under Notifications, select Edit next to Approval required.

  3. Under Security settings, select the option you want to use for approval email notifications.

  4. Select Save.

Approval notifications by Slack or Microsoft Teams message

If your team uses Jira Service Management chat to raise requests, approvers can also approve or decline requests directly from Slack or Microsoft Teams. Learn more about chat.

Similar to email notifications, the approver can take action directly from the chat message or use a link to go to Jira Service Management and approve from the request view. By default, approvals are turned on if your team uses chat.

Learn more about approvals on your chat platform:

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Additional Help