Manage settings for approval by email

When someone’s approval is required for a request, they’re notified by email. Approval notification emails can be configured so that the approver can either approve or decline directly from the email, or use a link to go to Jira Service Management and approve from the request view. Learn more about approvals.

You must be a project administrator to manage the settings for approval by email.

To manage the settings for approval by email:

1. From your service project, go to Project settings > Customer notifications..

2. Under Notifications, select Edit next to Approval required.

3. Under Security settings, select the option you want to use for approval email notifications.

4. Select Save.