• Products
  • Get started
  • Documentation
  • Resources

Manage settings for approval by email

When someone’s approval is required for an issue, they’re notified by email. Approval notification emails can be configured so that the approver can either approve or decline directly from the email, or use a link to go to Jira Service Management and approve from the request view. Learn more about approvals.

You must be a project administrator to manage the settings for approval by email.

To manage the settings for approval by email:

  1. From your service project’s sidebar on the left, go to Project settings () >Customer notifications..

  2. Under Notifications, select Edit next to Approval required.

  3. Under Security settings, select the option you want to use for approval email notifications.

  4. Select Save.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Additional Help