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Auto-approve standard changes
ITIL defines a standard change as a request that is pre-approved. The IT service project template comes with an automation rule that pre-approves standard changes.
It works by looking at change requests that have the Change type set to Standard. It transitions these through the Peer review / Change manager approval stage to the Planning stage.
You can disable or fine tune this rule in your automation settings:
From your service project sidebar, select Project settings () > Automation.
Edit the rule named Auto-approve standard change requests .
Learn more in Set up rules to automate repetitive tasks.
Are you on the right help page?
If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.
Learn more about the difference between classic and next-gen projects.
Last modified on Nov 9, 2020
Cached at 3:02 AM on Mar 1, 2021 |
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