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Auto-approve standard changes

ITIL defines a standard change as a request that is pre-approved. The IT service project template comes with an automation rule that pre-approves standard changes.

It works by looking at change requests that have the Change type set to Standard. It transitions these through the Peer review / Change manager approval stage to the Planning stage.

You can disable or fine tune this rule in your automation settings:

  1. From your service project sidebar, select Project settings () > Automation.

  2. Edit the rule named Auto-approve standard change requests .

Learn more in Set up rules to automate repetitive tasks.

Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 9, 2020
Cached at 3:02 AM on Mar 1, 2021 |

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