Customize your help centers
Learn about the options you have for customizing your help centers.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Customize your help centers and portals
Customers go to your help centers and portals to request help. By customizing your help centers and portals, you can ensure that your customers see all relevant information they need at the right places, while delivering a consistent brand experience.
Customize a portal
Each service project has its own portal which you can customize to fit your organization's brand.
Brand your help centers
Customize the look and feel of your help centers to match your company’s branding.
Add a login message in a help center
Guide your customers to access your help centers seamlessly with a login message.
Add an announcement to a help center or portal
Learn how to add an announcement to display to your customers who visit your help centers and portals.
Curate content in a help center
Organize content in your help center to make it easier for customers to find what they need.
Group help content in your portal
Organize content in your portal to make it easier for customers to find what they need.
Edit the home page layout in a help center
Edit the home page layout in a help center to let customers quickly find what they’re looking for.
Create and manage topics in a help center
Use topics to group request forms, knowledge base articles, and external resources from across portals.
Manage visibility of topics in a help center
Hide and manage topics that you aren’t ready to set live on a help center.
Feature and organize portals in a help center
Help your customers find business-critical and relevant portals faster by featuring them in your help center.
Hide portals from a help center
Hide portals that contain confidential or restricted information from a help center.
Customize your customers' requests list
Choose which columns your customers see when they view their requests list.
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