Your first stop for learning how to get started with Jira Service Management.
In team-managed projects, any permission or access you want to give people in your project is controlled on the Internal access page. Here you can add internal collaborators and team members to your team-managed service project, give them a role, and start working together to resolve customer requests.
This page shows:
The list of people who have access to your project.
The role they have in your project. Learn more about managing people's roles in your service project.
To view the Internal access page: From your project's sidebar, select Service project settings > Internal access.
You must have the administrator role in your project to do the things described on this page. Learn more about team-managed project roles.
Add people to your team-managed service project
Your service project's internal access level sets the general access and role of anyone logged into your Jira site. You can fine-tune this access by adding specific people or groups to your service project. Then, give these people a distinct role to control what they can do in your service project.
Usually, roles grant permissions people don't inherit from your internal access level. Or, they grant stable permissions for core team members if your internal access level changes.
You can only add people who have joined your Atlassian site. If you can't find someone by their name or email address, ask your Jira administrator to invite them to your Atlassian site.
To give people or groups specific internal access and additional roles in your service project:
From your project's sidebar, select Service project settings > Internal access.
Select Add people.
Type a name, group, or email address.
Select the person’s role in your project from the Role dropdown.
Jira administrators (anyone with the Administer Jira global permission) always have access to your service project's settings.
People and groups can have more than one role in your service project. Roles you assign in the Internal access page do not override the role granted by your internal access level. Instead, roles grant permissions in addition to what people inherit from your internal access level. Learn more about setting your service project’s internal access level.
Remove a person from your team-managed service project
To remove someone from your service project:
From your project's sidebar, select Project settings > Internal access.
In the person's entry on the table, select Remove.
If you’ve given any site-wide groups a role in your service project, you may want to double check with your Jira admin that the unwanted person doesn’t still have access through one of those groups.
Removing someone from a service project doesn't remove them from Jira entirely. Jira admins and site admins can do that through your site's user management settings.