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Feature and organize portals in your help center

You can help customers self-serve by featuring relevant portals at the top of the help center’s home page. This is especially useful to promote portals that are business-critical or are commonly-used by customers. You can feature up to 15 portals in your help center.

You need to be a Jira administrator to feature portals in your help center.

To feature portals:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, select Edit the layout of your help center.

  3. Once you’re in the Edit home page layout page, select the star icon on your portal to feature it in your home page.

  4. You can also reorder your portals in the featured section using drag and drop.

  5. You can sort your remaining portals by popularity or name.

    • When sorted by popularity, portals are displayed from most popular to least popular. Popularity is calculated as the average daily requests created in a portal in the last 90 days.

    • When sorted by name, portals are displayed in the ascending order of their names.

  6. Select Publish layout to make the changes you made show up on the help center.

    • You can also discard the changes you made and revert to the last published version of the home page layout by selecting Cancel.

Once you publish the layout, featured portals will be prominently on the home page, followed by the remaining portals sorted based on your choice. New portals that are added to your Jira Service Management site will be automatically sorted based on your selection in the Edit home page layout page.

Your customers will only see portals they have the permission to view. Learn more about managing customer permissions.

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