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Feature service projects in your help center

You can help customers self-serve by featuring relevant service projects at the top of the help center’s home page. This is especially useful to promote service projects that are business-critical or are commonly-used by customers. You can feature up to 15 service projects in your help center.

You need to be a Jira administrator to feature service projects in your help center.

To feature service projects:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, select Edit the layout of your help center.

  3. Once you’re in the Edit home page layout page, select the star icon on your service project to feature it in your home page.

  4. Reorder your service projects in the featured section using drag and drop.

  5. Select Publish layout to save and set the changes you made live on the help center.

    • You can also discard the changes you made by selecting Cancel or revert to the last published version of the home page layout by selecting Reset.

Once you publish the layout, featured service projects will be shown at the top of the home page. Your customers will only see service projects they have the permission to view. Learn more about managing customer permissions.


Last modified on Jul 19, 2021
Cached at 3:49 PM on Dec 5, 2021 |

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