Get started with IT service management

Discover the IT service management template, what it includes, and why you should use it.

Learn about the sample space, how to create it and what you can use it for.

Learn which features need additional set up to get the most out of your ITSM project

Find out how to move your project to the new IT service management template.

Learn how to add service requests, incidents, problems and changes to any of your service projects.

Learn how to remove service requests, incidents, problems, or changes from any of your service projects.

The fields and workflows of an issue type can make it compatible or incompatible with ITSM categories.

Access the unique features of service requests incidents, problems, and changes by adding the right fields to your issue types.