Test, explore, and learn with your sample space
Learn about the sample space, how to create it and what you can use it for.
Get started with IT service management
Set up an IT service management project
Learn which features need additional set up to get the most out of your ITSM project
Move an existing service space to the ITSM template
Find out how to move your space to the IT service management template.
Add a work category to any of your service spaces
Find out how to add service requests, incidents, problems, changes, and post-incident reviews to any of your service spaces.
Remove a work category from your service project
Learn how to remove service requests, incidents, problems, changes, or post-incident reviews from any of your service projects.
What are compatible and incompatible work types?
The fields and workflows of a work type can make it compatible or incompatible with work categories.
Make a work type compatible with an ITSM work category
Access the unique features of service requests incidents, problems, and changes by adding the right fields to your work types.
Find out more about the IT service management template
Discover the IT service management template, what it includes, and why you should use it.
Updating your incident, problem, and change management capabilities
Learn how to update your incident, problem and change management capabilities in Jira Service Management.
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