Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Move an issue through its workflow from the new issue view
Each issue has a workflow depending on the workflow of its request type. You can transition an issue through its workflow (move it from start to finish) inside the issue view.
Both admins and agents can transition an issue.
To transition an issue:
Open the issue view of the request.
Select the Status of your issue.
Select the status to transition to, or View workflow to see how the work flows for this request type.
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