What is change management?

Changes are the addition, modification, or removal of anything that could have an effect on services. Change management allows your business to flag, review, and approve these changes before they impact upon service quality.

The benefits of a change management process include:

• stable IT services

• reliable and predictable IT services

• the ability to adapt your IT services to your evolving business needs

• reduction in risks, outages, and defects

• avoidance of duplication of efforts from failed changes