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How to use the Assets dashboard

The Assets Dashboard in Jira Service Management is a comprehensive platform designed to provide insights into your assets and configuration data. With a variety of pre-configured charts, it offers a visual representation of your objects, their associated issues and the projects they belong to, as well as how long each is in use.

There may be a delay of at least 30 minutes for the data from Assets to be reflected in the dashboard.

You need to be a Jira admin in order to access this view-only report.

To access the Assets dashboard:

  • Navigate to your project > Assets

  • Select Reports at the top of the page

The dashboard is divided into 5 main sections. Each section contains charts that visualize data according to the filters selected. This guide will explain how to use each filter and the charts they control, and provide some suggested use cases for each section.

Filters for all reports

These filters are the top-level filters that are then applied to all the other charts in the dashboard - e.g. the IT Department’s schema that stores all the team's information about laptops, software, servers etc.

Objects by attribute

This section provides insights into how many objects possess certain attributes.

A manager could use this section and the charts within to find out how many laptops (objects) are in a particular location and have the status attribute of in use.

The objects by attribute section contains the following charts:

  • Number of objects by attribute - groups the results to show the aggregated number of all the attribute values based on the selected attribute type.

  • Object attribute details - allows you to explore the particular attribute values related to the selected object type attributes.

Analysis of objects by issue

This section provides insights about issues that are linked to objects.

A project manager could use this chart to identify objects that are frequently linked to issues and may require further attention or replacement.

The objects by issue section contains the following charts:

  • Issues linked to objects - shows how many issues are linked to objects of the selected object type attribute.

  • Issues by object - displays all the issues that are linked to the selected object type attribute.

Objects over time

This section provides insights into objects over a period of time, based on their creation date.

A technician can use this chart to get a complete picture of all issues associated with a specific object.

The objects over time section contains the following charts:

  • Number of objects created - displays the total number of objects created over the selected timeframe of the object type selected in the Filters for all reports section. This number is cumulative.

  • Number of objects - shows the total number of objects by date attributes over time, based on the object date type attributes filter selected above.

Attribute analysis

This section provides insights into attribute changes over time.

A system administrator can use this chart to track changes in an attribute (like Available disk space) over time.

The objects over time section contains the following charts:

  • Attribute value over time - allows you to analyze an attribute's changes over a given period.

  • Compare object type attributes - provides a comparison of different attributes of an object type.


The Reports Dashboard is a powerful tool for managing and understanding your assets in Jira Service Management. By using these charts, you can gain valuable insights into your assets, their issues, and their attributes. This knowledge can help you make more informed decisions, improve your service delivery, and optimize your asset management.

 

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