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How to use the Assets dashboard

This feature is currently in Early Access. For more information about the feature and how to join the Early Access Program (EAP), read the Atlassian Community post.

The Assets Dashboard in Jira Service Management is a comprehensive platform designed to provide insights into your assets and configuration data. With a variety of pre-configured charts, it offers a visual representation of your objects, their associated issues and the projects they belong to, as well as how long each is in use.

There may be at least 30 minutes delay for the data from Assets to be reflected in the dashboard.

You need to be a Jira admin in order to access this view-only report.

To access the the Assets dashboard:

  • Navigate to your project > Assets

  • Select Reports

This guide will explain how to view and use each filter and the charts they control, and provide some suggested use cases for each section.

There are 3 main types of filter that control charts within the dashboard:

  • Global filter - These filters are at the top of the dashboard and set the scope for the sections and charts in the rest of the dashboard.

    • Object schemas

    • Object types

    • Object type attribute

    • Attribute value

  • Section filter - These filters can apply to multiple charts, and can be found under subheadings.

  • Chart filter - These filters control 1 chart, and are found under section filters.

Number of Objects

The 'Number of Objects' chart displays the total count of objects after applying global filters. This provides an overview of the current Assets object count within your scope.

A manager can use this chart to get a quick understanding of the total number of Assets objects currently managed within the system.

Objects by Attribute
The ‘Objects by Attribute' chart gives you an insight into how many objects possess certain attributes. This chart only functions when the 'Object Type Attribute’ chart is selected.

A team lead can use this chart to identify how many objects have a specific attribute, like 'Damaged' or 'In Use'.

Object Attribute Details

The 'Object Attribute Details' chart allows you to explore the particular attribute values related to the selected object type attributes. By default all attributes are selected.

An IT specialist could use this chart to understand the specific attribute values of a category of objects, like 'Servers'.

Objects by Issue

There are 3 charts within this sections. The 2 section filters, project and issue type, control the charts within this section.

Total Unique Issues Linked to Objects

The 'Total Unique Issues Linked to Objects' chart enables you to understand the number of unique issues associated with specific objects.

A project manager can use this chart to identify objects that are frequently linked to issues and may require further attention or replacement.

Issues Linked to Objects

The ‘Issues Linked to Objects' chart provides a breakdown of which issues are affecting which objects. This is a drill-down chart, therefore selecting a bar in the main chart view will populate the corresponding values in the 'Issues by object’ chart.

A service desk agent can use this chart to understand the impact of issues on particular objects.

Issues by Object

The ‘Issues by Object' chart displays all the issues for a particular object selected in the 'Issues linked to objects’ chart. By default it will show all the issues for all the objects within a selected project.

A technician can use this chart to get a complete picture of all issues associated with a specific object.

Objects Over Time

This section filter controls the ‘Time period’ and ‘Date structure’ for the following charts.

Number of Objects Created
The 'Number of Objects Created' chart displays the total number of objects created over the selected timeframe.

A technician can use this chart to get a complete picture of all issues associated with a specific object.

Object Type Attributes

This filter will show the ‘Date’ type attributes available and controls the data shown in the ‘Object Details' and 'Number of Objects’ charts within this section.

Object Details

The 'Object Details' chart provides a list of objects within the selected date range, based on the 'Object type attribute' filter selected above.

An asset manager can use this chart to monitor warranty expiration and plan for renewals or replacements.

Number of Objects

The 'Number of Objects' chart shows the total number of objects by date attributes over time, based on the 'Object type attribute' filter selected above.

A data analyst can use this chart to identify trends in assetacquisition or retirement over a specific period.

Attribute Analysis

Attribute Value Over Time
The filters ‘time period’, ‘date structure’, ‘attribute value’, and ‘display grouping’ apply to this chart. The 'Attribute Value Over Time' chart allows you to analyze an attribute's changes over a given period.

A system administrator can use this chart to track changes in an attribute, like 'Available Disk Space' over time.

Compare Object Type Attributes

‘Compare Object Type Attributes' chart provides a comparison of different attributes of an object type. The ‘Row attribute’ and 'Column attribute’ filters apply to this chart.

An IT manager can use this chart to compare the memory storage capacity of different servers within the organization.

The Reports Dashboard is a powerful tool for managing and understanding your assets in Jira Service Management. By using these charts, you can gain valuable insights into your assets, their issues, and their attributes. This knowledge can help you make more informed decisions, improve your service delivery, and optimize your asset management.

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