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Categorize knowledge base articles

Group your articles into categories so help seekers don’t have to scroll through a list of articles to find the one they want. These categories will also be added to your portal so your help seekers can easily access them.

To categorize a knowledge base article:

  1. From your service project, go to Knowledge base.

  2. Select New category in the sidebar.

  3. Enter a name for the category.

  4. Enter a description for the category.

  5. Select Create.

  6. Select Add article.

  7. Select the plus icon + next to each article you want to add to the category.

  8. Select Back to category. The articles you have added to the category are displayed in the category.

Categories are only available for spaces linked from Confluence cloud sites.

The option to create new categories will be visible only after you’ve linked at least one Confluence space to your knowledge base. You can add 20 categories per service project and 50 articles per category.

 

Last modified on Jun 23, 2021
Cached at 3:47 PM on Aug 4, 2021 |

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