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Categorize knowledge base articles

Group your articles into categories so help seekers don’t have to scroll through a list of articles to find the one they want. These categories will also be added to your portal so your help seekers can easily access them.

To categorize a knowledge base article:

  1. From your service project, go to Knowledge base.

  2. Click + New category in the sidebar.

  3. Enter a name for the category.

  4. Enter a description for the category.

  5. Click Create.

  6. Click Add article.

  7. Click + next to each article you want to add to the category.

  8. Click Back to category. The articles you have added to the category are displayed in the category.

The option to create new categories will be visible only after you’ve linked at least one Confluence space to your knowledge base.


Last modified on Nov 27, 2020
Cached at 7:49 PM on Dec 4, 2020 |

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