Fresh terminology for automation rules and components

An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation

Integrate with CA Flowdock

If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.

What does Jira Service Management offer CA Flowdock users?

The integration enables CA Flowdock users to forward Jira Service Management alert activity to CA Flowdock. Users are notified when alerts are created, acknowledged, assigned, and closed without leaving CA Flowdock.

Edit the CA Flowdock integration in Jira Service Management

To edit a CA Flowdock integration in Jira Service Management, complete the following steps:

  1. Next to Operations in the sidebar, select More actions (), then General configuration.

  2. Select Integrations and then Add integration.

  3. Search for your CA Flowdock integration.

  4. Edit the integration settings and rules as necessary.

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