Give Jira users permission to comment on service project work items
You must be a Jira administrator to give Jira users permission to comment on service project work items.
To give other Jira users permission:
From your service project, select Project settings, then Access, then Project permissions.
Select Actions, then select Edit permissions.
Under Comment permissions, select Edit for the Add comments permission.
Under Granted to, select Application access.
From the dropdown, select Any logged in user.
Select Grant.
Other Jira users can make internal comments, but cannot share comments with your customers.
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