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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Jira user permission to comment on service project issues

You must be a Jira administrator to give Jira users permission to comment on service project issues.

To give other Jira users permission:

  1. From your service project, go to Project settings > Permissions.

  2. Select Actions, then select Edit permissions.

  3. Under Comment permissions, select Edit for the Add comments permission.

  4. Under Granted to, select Application access.

  5. From the dropdown, select Any logged in user.

  6. Select Grant.

Other Jira users can make internal comments, but cannot share comments with your customers.

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