Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Jira user permission to comment on service project issues
You must be a Jira administrator to give Jira users permission to comment on service project issues.
To give other Jira users permission:
From your service project, go to Project settings > Permissions.
Select Actions, then select Edit permissions.
Under Comment permissions, select Edit for the Add comments permission.
Under Granted to, select Application access.
From the dropdown, select Any logged in user.
Select Grant.
Other Jira users can make internal comments, but cannot share comments with your customers.
Last modified on Jun 4, 2021
Cached at 3:41 PM on Jul 31, 2021 |
Was this helpful?