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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

What are default [System] issue types?

Each Jira product comes with a set of issue types to suit the needs of your projects and teams. Each IT service management work category (Service requests, Incidents, Problems, Changes, and Post-incident reviews) has a default issue type that is set up with best practice workflows and fields for each of these categories. You’ll see these issue types in your service project with [System] at the start of their name.

Default issue type fields

  • [System] Service request fields: Urgency, Impact, Pending reason, Product categorization, and Operational categorization.

  • [System] Incident fields: Affected services, Affected hardware, Urgency, Impact, Severity, Pending reason, Source, Product categorization, Responders, and Operational categorization.

  • [System] Problem fields: Affected services, Affected hardware, Investigation reason, Urgency, Impact, Root cause, Workaround, Pending reason, Source, Product categorization, and Operation categorization.

  • [System] Change fields: Affected Services, Change type, Impact, Urgency, Change risk, Change reason, Implementation plan, Backout plan, Test plan, Planned start date, Planned end date, Change start date, Change completion date, Approver groups.

  • [System] Post-incident review fields: Affected services, Affected hardware, Urgency, Impact, Severity, Pending reason, Source, Product categorization, Responders, and Operational categorization.

Learn how to add all default fields to an issue type.

 

A Jira Service Management administrator can add and delete issue types from a service project to represent different types of work that agents do. Each Issue type maps to a single specific workflow, but can access any of the fields available in your service project.

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