Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
has native integration with workflows. Use the integration to send issues to ’s API with detailed information. Jira Service Management acts as a dispatcher for issues, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
This document describes how to configure the integration and details of data that receives from .
How does the integration work?
When an alert is created in Workflows, an alert is also created in automatically through the integration.
When an alert is closed in Workflows, the related alert automatically closes in through the integration.
When an alert is acknowledged in Workflows, the related alert is also acknowledged in automatically through the integration.
Set up the integration
New Relic is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a New Relic integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the endpoint URL.
You will use this URL while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in New Relic
To configure the integration in , complete the following steps:
Select Alert & AI from the side menu from your account.
Create a Webhook destination.
Enter a name for the Webhook.
Paste the URL copied previously into Endpoint URL.
Select Workflows from Alerts & AI and create a new workflow.
Use the webhook destination you created earlier.
Test the New Relic payload in the Payload template for webhook.
For the New Relic payload template, see the following section.
Select Update message.
Select Activate workflow.
Verify if the workflow is enabled in .
Payload template to use while creating a new Workflow in
Sample JSON payload sent from
Sample payload (in JSON format)
Payload parsed by Jira Service Management (in JSON format)