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Disable service project notifications for internal users

If you have an internal service project where all your help seekers have Jira licenses, you might want to disable service project notifications while keeping Jira notifications. To do this, you can disable the customer scheme and work from the licensed user scheme.

You must be a Jira administrator to disable the customer scheme.

To disable the customer scheme:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Notifications, select Yes to send Jira notifications to customers.

  3. Go to your service project.

  4. From your service project, go to Project settings () > Customer notifications.

  5. For each rule, turn off Enable.

  6. Go to your Jira notification scheme and customize the notifications for your help seekers, agents, and admins.


Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 10, 2020
Cached at 8:50 PM on Nov 29, 2020 |

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