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Disable service project notifications for internal users

If you have an internal service project where all your help seekers have Jira licenses, you might want to disable service project notifications while keeping Jira notifications. To do this, you can disable the customer scheme and work from the licensed user scheme.

You must be a Jira administrator to disable the customer scheme.

To disable the customer scheme:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Notifications, select Yes to send Jira notifications to customers.

  3. Go to your service project.

  4. From your service project’s sidebar on the left, go to Project settings () >Customer notifications.

  5. For each rule, turn off Enable.

  6. Go to your Jira notification scheme and customize the notifications for your help seekers, agents, and admins.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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