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Link a form field to a Jira field

The features described on this page may not yet be available on your Jira Service Management site. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.

You can link form fields to Jira fields to ensure automation, reporting, JQL, and other processes work as usual. Linking fields means that – depending on the form’s state – information entered in a linked form field will automatically populate its linked Jira field, and vice versa. Learn more about form states.

You need to be a project admin to link a form field to a Jira field. You’ll also need to create a form. Learn how to create a new form.

To link a form field to a Jira field:

  1. From the navigation on the left, select Project settings or Service project settings > Forms.

  2. Find the form you want to edit, and select More () > Edit.

  3. Find and select the field you want to link to a Jira field.

  4. In the right hand panel, under Linked Jira field, select the Jira field you want to populate with the information in your form field.

    • To link fields, they need to be the same field type. For example, if your form field is multiple choice, you can’t link it with a long form text Jira field.

  5. Select Save changes.

Additional Help