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Merge Opsgenie with Jira Service Management

To merge you must be a Jira Service Management site admin and Opsgenie owner, and have separate Jira Service Management and Opsgenie plans. Learn more about merging.

If you have a separate license for both Opsgenie and Jira Service Management, you can choose to merge your products. This will simplify your billing and give all of your licensed users full access to both product's capabilities. It will also unlock some enhanced IT service management features. 

To merge:

  1. Go to your Admin Hub > Manage subscriptions.

  2. On the Jira Service Management card, select Get started under the merge information.

  3. Read through the information provided, and when you're ready, select Get started.

  4. Select the plan you would like to use for your merged products.

  5. Confirm the plan and select Continue.

  6. When you’re ready to merge, select Confirm merge.

You’ll be notified by email when the merge has successfully completed.

After merging, learn how to enable Service, Alerts, and On-Call scheduling. Now you’re ready to continue working as usual.


If you’d like to unmerge your product, you’ll need to contact Atlassian support. Any Opsgenie features that are not supported by Jira Service Management, such as Heartbeat monitoring and incoming call routing, will need to be set up again. If you’re on our free plan, you won't be able to unmerge.

Last modified on Nov 10, 2020
Cached at 2:35 AM on Nov 30, 2020 |

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