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Integrate with Zapier

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

Use Jira Service Management's Zapier Integration to create an alert in Jira Service Management from more than a 1000 apps in Zapier. Jira Service Management determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When a trigger is activated in Zapier, an alert is created in Jira Service Management automatically through the integration.

Set up the integration

Zapier is an API integration. Setting it up involves the following steps:

  • Add a Zapier integration in Jira Service Management

  • Configure the integration in Zapier

Add a Zapier integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Zapier integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Zapier”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration URL generated for your account (that contains the API key and API URL).
    You will use this key while configuring the integration in Zapier later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Zapier

To configure the integration in Zapier, complete the following steps:

  1. In Zapier, go to Make a Zap! > Select a Trigger App > Setup a Trigger App > Select Jira Service Management Alert as an Action App.

  2. Select an available Jira Service Management action and select Continue.

  3. Select an existing Jira Service Management account or connect a new one.

  4. Paste the API key copied previously into API Key.

  5. Paste the API URL copied previously into URL Key.

  6. Select Yes, Continue.

  7. Select Test to test your account and then select Continue.

  8. Fill in the form and select Continue.

  9. Select Send Test To Jira Service Management.
    An alert is created in your Jira Service Management account.

  10. Select Finish.

  11. Name your zap and turn it on.


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