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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

How customers create requests by email

Customers can raise requests directly by email. Your service project comes with a default email address. You can also add an existing email address that your team uses.

Here’s how sending requests by email works:

  1. A customer emails a request to your service project email address. The request becomes an issue in your service project and is added to a queue.

  2. An agent comments on the issue.

  3. The customer receives an email notification that contains your agent's comment.

  4. The customer replies to the email notification and the reply displays as a comment on the issue in the service project.

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