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How to document known errors in a Confluence knowledge base

It is recommended that you create a restricted section of your Confluence knowledge base that contains known error records. Agents can then quickly find and execute workarounds for future incidents. This provides the benefits of:

  • restoring services quickly

  • reducing duplicate efforts

  • avoiding unapproved or dangerous workarounds

Known error records define the problem and its root cause. These records capture any known symptoms of the incidents involved. They detail workarounds and their status (temporary or permanent).

Last modified on Oct 1, 2020
Cached at 2:27 AM on Nov 30, 2020 |

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